ViYomi Refund and Cancellation Policy

This policy applies to the paid version bought on the website, on the page https://viyomi.web.app/en/pay/, through Paddle. It is part of the terms of service. The purchase itself is made with Paddle, the Merchant of Record, and Paddle makes the refunds.

In short

• You can cancel at any time, with no cancellation fee. After canceling there are no further charges, and the paid version stays on until the end of the paid month.
• If you ask for a refund, at any time, you get back what you paid for the days not used, and the paid version ends when the refund is made. Within 14 days of the first payment you can do this with no reason needed.
• A charge made by mistake, or a double payment, is refunded.
• A subscription bought in Google Play is canceled in Google Play, and its refunds follow Google Play's rules.

1. How to cancel

Any of these ways works:

• On the payment page: go to https://viyomi.web.app/en/pay/ with your phone number and the code that arrives by SMS, and press "Cancel the subscription".
• Through Paddle: the "Manage subscription" link in the receipt Paddle emailed, or https://paddle.net.
• On our website: the "Cancel a purchase" link on the home page of https://viyomi.web.app.
• By email: arielosh8@gmail.com
• By phone: +972 52-236-7821
• By registered mail: Toledano 24, Beit Shean, Israel

In a cancellation by email, phone, mail or the link, Israeli law asks you to give your name and ID number, or, without an Israeli ID, your passport number and the country that issued it. To help us find the subscription quickly, add the phone number you use on the payment page and the parent's name.

2. When a cancellation takes effect

• With the button on the payment page, or through Paddle: the subscription will not renew, and the paid version stays on until the end of the paid month. On its own this refunds nothing. On the payment page, the date is shown before you confirm.
• By email, phone, mail or the "Cancel a purchase" link: you can choose to end at the end of the paid month, or right away with a refund for the days that were left. If you don't choose, the cancellation takes effect within three business days of the day we received the notice, and what was paid for the days after it is refunded.
• Want a refund? Ask for it by email, phone, mail, the "Cancel a purchase" link, or at Paddle with "Request refund" at paddle.net, also after pressing "Cancel the subscription" on the payment page. You get back what you paid for the days not used, and the paid version ends when the refund is made.
• Canceling does not delete the family or its contacts. When the paid version ends, the family goes back to the free version.

3. Canceling within 14 days

• Within 14 days of the first payment you can cancel with no reason needed and no cancellation fee, and get back what you paid for the days not used. You pay only for the days the paid version was on.
• The 14 days count from the day of the payment, or from the day you received the details of the purchase in writing, whichever is later.
• Ask for the refund in one of the ways in section 1, or at Paddle, with "Request refund" at https://paddle.net. The button on the payment page on its own only stops the renewal.
• When the refund is made, the paid version ends.
• If the purchase included a conversation with us, and the buyer is a senior citizen (65 or over), a person with a disability or a new immigrant, the purchase can also be canceled within four months. The payment for the days not used is then refunded.

4. Refunds in other cases

• Paid twice: if the same days were paid for both on the website and in Google Play, the website payment for those days is refunded.
• Charged by mistake, for example after canceling: the charge is refunded in full.
• In both cases, every request is checked within 10 business days, and the refund is made within 4 business days of finding that the charge was a mistake.
• Deleting the data: when the family's data is deleted, the website subscription is canceled at once. For the month in which it was deleted, the days that were left are refunded, if you ask. And if a charge was still made after the deletion, it is refunded in full.
• A fault on our side: if the paid version did not open after the payment, or did not work because of a fault on our side that was not fixed, the payment for the time it did not work is refunded.

5. How the refund arrives

• Paddle makes the refund, to the payment method that was used.
• The refund is made within 14 days of the day we received the request, and in the cases in section 4 within the times given there. How long it takes to show in your account depends on the card company or PayPal.
• There is no cancellation fee, and no fee is taken off the refund.
• Paddle has its own refund policy, which sometimes gives more. Whatever gives more always applies.

6. A subscription bought in Google Play

• A subscription bought inside the app is managed and canceled in Google Play, on the parent's phone. It cannot be canceled from the website.
• Refunds for it follow Google Play's rules. You can ask Google Play for a refund, and you can also write to us, and we will help.
• Deleting the data in the app does not cancel it.

7. Deleting the data, and a payer who is no longer a contact

• Deleting all data in the app cancels the website subscription at once, and there are no further charges. The same happens when a family is deleted automatically, after a year in which the parent's phone was not in touch with the server.
• A Google Play subscription is not canceled by the deletion. It is canceled in Google Play.
• When the payer's number is no longer a contact of the family, the family no longer appears on the payment page for that number. Then cancel through Paddle, with the "Cancel a purchase" link, or by contacting us.

8. Your rights under the law

• Nothing in this policy takes away a right that the law gives consumers, including under Israel's Consumer Protection Law.